Return & Exchange Policy
Your satisfaction is our priority. Please read our policy carefully before making a purchase.
IMPORTANT: ALL SALE ITEMS ARE FINAL
Items purchased during sales or marked as "Final Sale" cannot be returned or exchanged. Please choose carefully before purchasing.
🔄Return Policy
🚫No Returns or Exchanges (Except Damage/Defect)
Due to the intimate nature of lingerie products, we do not accept returns or exchanges unless the item is damaged or defective upon arrival.
✅Damage/Defect Policy
Should you receive a damaged or defective item, you may return it to our warehouse within 14 days of receipt.
📋 Conditions for Damage/Defect Returns:
- •All tags must be intact
- •Item must be unworn and unused
- •No signs of use or wear
- •Must be returned within 14 days of receipt
- •Photos of damage/defect must be provided
🔁Replacement Only (No Refunds)
For damaged or defective items, we do not offer refunds. However, we will gladly replace the item for you at no additional cost.
📦Return Shipping
AH Garment will be responsible for the cost of return shipping for damaged or defective items. We will arrange pickup or provide a prepaid shipping label.
❌Items That Cannot Be Returned
If there are any signs of use, we will not be able to accept the return, and the item will be returned to you at your expense.
- ✗Items with signs of wear or use
- ✗Items with removed or damaged tags
- ✗Items returned after 14 days
- ✗Sale items or items marked "Final Sale"
📞How to Process Return/Exchange
Contact Us Through:
Dashboard Support
You can also submit a support request through your dashboard
📋Information to Provide
- 1.Order ID - Found in your order confirmation email
- 2.Product Details - Name, size, color
- 3.Photos - Clear images showing damage or defect
- 4.Description - Detailed explanation of the issue
- 5.Contact Information - Phone number and email
⏱️Processing Timeline
💡Important Notice
This policy is designed to ensure hygiene standards and customer safety while providing support for genuine product issues. We reserve the right to refuse returns or exchanges that don't meet our policy conditions.
For any questions or concerns, please don't hesitate to contact our customer support team. We're here to help and ensure your satisfaction!
Thank you for shopping with AH Garment! 💖
Your satisfaction and trust mean everything to us